Your Delightful Journey

We understand that great staff are essential to a great customer experience...

...and great customer experiences are the cornerstone of increased revenues and business growth.

Your Delightful Journey

We understand that great staff are essential to a great customer experience...

...and great customer experiences are the cornerstone of increased revenues and business growth.

"People are the key to the success of any business"

Herman

“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”

Rick

“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”

“The capacity for delight is the gift of paying attention”

Julia Cameron
Delight means different things to different people but whatever responses and sensations delight evokes they are never subtle or easily overlooked.

“Find out who you are and do it on purpose”

Dolly Parton
Don’t put on an act - keep it real
Relate to others as individuals
Play to your positive strengths

Paul

“Delight@Work has taught me to be more proactive and to think ahead. Not only is this good for business, but it is also helping me to build solid and authentic relationships with my clients.”

Jaun

“Delight@Work has given me the tools to understand myself better, work on my own EQ (emotional intelligence) and implement these learnings every single day across all areas of my life.”

Karoly

“Delight@Work has developed and encouraged me to be the best version of myself, constantly striving to provide the best possible service - from a genuine smile to a simple thank you!”

Shereena

“Delight@Work has allowed me to see business, and people, in a completely new light! It has enabled me to see myself differently which, in turn, has changed the way I view my customers and how I interact with people.”

“Why wait to be memorable”

Tim Robbins
Put yourselves in your client's shoes and understand how you would respond to your system, be honest and work out some areas you can improve that could be simpler for your clients.

David

“Delight@Work has become a ‘daily living tool’. It provides me with the ability not only to reflect on both good and difficult memories but, by so doing, to also turn them into positive lessons moving forward.”

“Every client you keep, is one less that you need to find”

Nigel Sanders
First impressions are everything. Adding value to your clients’ interactions with you means giving them something they need using personalised touches.

Nathan

“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”

Puseletso

“The learnings I receive and continue to receive, are amazing and life changing! I make sure to share these moments with all of those around me, carrying them into every single daily interaction.”

Aslam

“Delight@Work has given me the tools to understand myself better, work on my own EQ (emotional intelligence) and implement these learnings every single day across all areas of my life.”

Gawie

“This has, and continues to be, a life changing experience! I would recommend that everyone has an opportunity to take part in the Delight@Work journey. It has not only transformed my professional life but also my personal life and relationships.”

“I am easily satisfied with the very best”

Winston Churchill
We are all drawn to what gives an engaging account of something real. The same goes with what you present to people online: it should burst with your company culture and tell your story!

Stephan

“At times, it was difficult! It required me to dig deep, taking a hard and honest look at myself – how I think about people (customers, colleagues and family) together with how they see me.”

Michelle

“Delight@Work has allowed me to see business, and people, in a completely new light! It has enabled me to see myself differently which, in turn, has changed the way I view my customers and how I interact with people.”

"6 Pillars of Customer Experience"

We address the “Empathy” pillar in the “6 Pillars of Customer Experience"

Focusing on emotional intelligence. Delight@Work is an enabler of Customer Centric behaviour and we understand that excellent Customer Experience requires a Customer Centric Culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just a leadership responsibility, which is whyDelight@Work identifies the specific behaviours that pertain to the individual company culture and provides a Cloud Based Digital Coaching program to address the behaviours. Delight@Work provides a blended learning program combining the Digital Coaching with customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.
20 July 2017
​When I was first introduced to the Customer Experience (CX) world, contrary to my expectations, I found a heavy influence on technology and process with little or no attention paid to the 'people' component.
10 July 2017
Sometimes truth is stranger than fiction. If you place several pendulum clocks on the wall, they begin to swing in synchrony, no matter how they are set in motion.
10 July 2017
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12 June 2017
 Warren Buffett, the billionaire chairman of Berkshire Hathaway Inc., advised aspiring entrepreneurs that satisfied customers are essential to building a business.
10 March 2017
Great employees translate into great customer service, and great customer service is the cornerstone of increased revenues and business growth. 
20 January 2017
It is our business to spread delight. After watching the TVC Thai Life Insurance advert (attached to this article) we thought it would be appropriate to share and here is our motivation.

A blended learning program

Instigate. Coach. Maintain.

Digital coaching for life-changing conversations

We offer an online, easy to use, cloud-based solution which allows employees to work through a series of conversational coaching guides designed to help them deliver a delightful customer experience.

Instigate. Coach. Maintain.

Digital coaching for life-changing conversations

We offer an online, easy to use, cloud-based solution which allows your employees to work through a series of conversational coaching guides designed to help them deliver a delightful customer experience.

Tel: +27 (0)11 267 8600
EMAIL