Your Delightful Journey
We believe a customer centric culture is essential to a great customer experience...
...and great customer experiences are the cornerstone of increased revenues and business growth.
Your Delightful Journey
We believe a customer centric culture is essential to a great customer experience...
...and great customer experiences are the cornerstone of increased revenues and business growth.
"People are the key to the success of any business"
Gustav
Rick
“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”
Paul
“Delight@Work has taught me to be more proactive and to think ahead. Not only is this good for business, but it is also helping me to build solid and authentic relationships with my clients.”
Jaun
“Delight@Work has allowed me to see business and people in a completely new light”
Rakesh
Paulina
“Delight@Work has developed and encouraged me to be the best version of myself, constantly striving to provide the best possible service”
David
“Delight@Work has become a ‘daily living tool’. It provides me with the ability not only to reflect on both good and difficult memories but, by so doing, to also turn them into positive lessons moving forward.”
Nathan
“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”
Puseletso
“Delight@Work has taught me to be more proactive and to think ahead”
Melanie
“It has helped me to become so much more self-aware”
Gawie
“This has, and continues to be, a life changing experience! I would recommend that everyone has an opportunity to take part in the Delight@Work journey. It has not only transformed my professional life but also my personal life and relationships.”
Stephan
Michelle
“Delight@Work has allowed me to see business, and people, in a completely new light! It has enabled me to see myself differently which, in turn, has changed the way I view my customers and how I interact with people.”
"6 Pillars of Customer Experience"
Delight@Work addresses the “Empathy” pillar in the “6 Pillars of Customer Experience...
...focusing on emotional intelligence. Delight@Work is an enabler of Customer Centric behaviour and we understand that excellent Customer Experience requires a Customer Centric Culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just a leadership responsibility, which is why Delight@Work identifies the specific behaviours that pertain to the individual company culture and provides a Cloud Based Digital Coaching program to address the behaviours. Delight@Work provides a blended learning program combining the Digital Coaching with customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.
15 August 2017
We are thrilled to be part of the CEM Africa Summit taking place at Century City Conference Centre from 16 - 17 August.
20 July 2017
When I was first introduced to the Customer Experience (CX) world, contrary to my expectations, I found a heavy influence on technology and process with little or no attention paid to the 'people' component.
10 July 2017
Sometimes truth is stranger than fiction. If you place several pendulum clocks on the wall, they begin to swing in synchrony, no matter how they are set in motion.
12 June 2017
Warren Buffett, the billionaire chairman of Berkshire Hathaway Inc., advised aspiring entrepreneurs that satisfied customers are essential to building a business.
10 March 2017
Great employees translate into great customer service, and great customer service is the cornerstone of increased revenues and business growth.
20 January 2017
It is our business to spread delight. After watching the TVC Thai Life Insurance advert (attached to this article) we thought it would be appropriate to share and here is our motivation.
A blended learning program
Instigate. Coach. Maintain.
Digital coaching for life-changing conversations
We offer an online, easy to use, cloud-based solution which allows employees to work through a series of conversational coaching guides designed to help them deliver a delightful customer experience.
Instigate. Coach. Maintain.
Digital coaching for life-changing conversations
We offer an online, easy to use, cloud-based solution which allows your employees to work through a series of conversational coaching guides designed to help them deliver a delightful customer experience.