Your Delightful Journey

We believe a customer centric culture is essential to a great customer experience.

Delight@Work identifies the specific behaviours that pertain to the individual company culture, providing a blended learning programme to address them. This involves customised facilitated offline workshops, digital coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.
 
Delight@Work offers a blended learning approach for creating and maintaining customer-centric cultures within today’s organisations, essential to the delivery of a consistent and sustainable delightful customer experience.

Your Delightful Journey

We believe a customer centric culture is essential to a great customer experience.

Delight@Work identifies the specific behaviours that pertain to the individual company culture, providing a blended learning programme to address them. This involves customised facilitated offline workshops, digital coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.
 
Delight@Work offers a blended learning approach for creating and maintaining customer-centric cultures within today’s organisations, essential to the delivery of a consistent and sustainable delightful customer experience.

"People are the key to the success of any business"

Gustav

Rick

“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”

“The capacity for delight is the gift of paying attention”

Julia Cameron
Delight means different things to different people but whatever responses and sensations delight evokes they are never subtle or easily overlooked.

“Find out who you are and do it on purpose”

Dolly Parton
Don’t put on an act - keep it real
Relate to others as individuals
Play to your positive strengths

Paul

“Delight@Work has taught me to be more proactive and to think ahead. Not only is this good for business, but it is also helping me to build solid and authentic relationships with my clients.”

Jaun

“Delight@Work has allowed me to see business and people in a completely new light”

Rakesh

Paulina

“Delight@Work has developed and encouraged me to be the best version of myself, constantly striving to provide the best possible service”

“Why wait to be memorable”

Tim Robbins
Put yourselves in your client's shoes and understand how you would respond to your system, be honest and work out some areas you can improve that could be simpler for your clients.

David

“Delight@Work has become a ‘daily living tool’. It provides me with the ability not only to reflect on both good and difficult memories but, by so doing, to also turn them into positive lessons moving forward.”

“Every client you keep, is one less that you need to find”

Nigel Sanders
First impressions are everything. Adding value to your clients’ interactions with you means giving them something they need using personalised touches.

Nathan

“It has helped me to become so much more self-aware! I strive, daily, to be the best version of myself and the D@W experience has provided me with the tools to do exactly that!”

Puseletso

“Delight@Work has taught me to be more proactive and to think ahead”

Melanie

“It has helped me to become so much more self-aware”

Gawie

“This has, and continues to be, a life changing experience! I would recommend that everyone has an opportunity to take part in the Delight@Work journey. It has not only transformed my professional life but also my personal life and relationships.”

“I am easily satisfied with the very best”

Winston Churchill
We are all drawn to what gives an engaging account of something real. The same goes with what you present to people online: it should burst with your company culture and tell your story!

Stephan

Michelle

“Delight@Work has allowed me to see business, and people, in a completely new light! It has enabled me to see myself differently which, in turn, has changed the way I view my customers and how I interact with people.”

"6 Pillars of Customer Experience"

Delight@Work addresses the ‘Empathy’ pillar in the ‘6 Pillars of customer experience’, focusing on emotional intelligence.


As an enabler of customer centric behaviour, we understand that excellent customer experience requires a customer centric culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just that of the leadership. 

Delight@Work identifies the specific behaviours that pertain to the individual company culture, providing a blended learning programme to address them. This involves customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.

15 November 2018
How to build a customer-centric organisation
Customer-centric organisations achieve success by providing consistently delightful customer experiences. In this, the third article in our series on customer-centricity, we explore how to emulate their successes. 
Read More
20 May 2018
Why you need a chief customer officer
  "There are numerous examples of highly dedicated and professional customer experience (CX) managers striving to deliver on their mandate, but without a voice at the highest executive levels." Rick Parry
Read More
10 April 2018
Customers will never love a company until the employees love it first
A healthy culture is often considered an optional enhancement. It's not! It's the foundation of sustainable high performance. 
Read More
28 March 2018
Four Traits of Customer-Centric Leaders
A while back I worked with the head of a European bank who endeavoured to shift his organization to be more commercial and customer-centric. His bank had been languishing in the middle of the pack for a number of years and his belief was that by fundamentally shifting the ways in which his organization engaged with customers, the firm would realize better results. ...
Read More
19 March 2018
A customer-centric company is more than a company that offers good service.
Customer-centric is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. 
Read More
07 September 2017
Would you rather have a satisfied customer ... or a delighted one?
We've never come across anyone who is content with just 'satisfied'. And so, you'd think that delightful customer experiences would be more common, wouldn't you? After all, no one sets out with the intention of being average.
Read More

A blended learning program

Identify! Coach! Maintain!

Digital coaching for life-changing conversations.

How to get your teams, and people, behaving in a way that builds a consistent and sustainable customer-centric culture!

Instigate. Coach. Maintain.

Digital coaching for life-changing conversations

How to get your teams, and people, behaving in a way that builds a consistent and sustainable customer-centric culture!

Tel: +27 (0)11 267 8600
EMAIL

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