Your Delightful Journey
We believe a customer centric culture is essential to a great customer experience.

Your Delightful Journey
We believe a customer centric culture is essential to a great customer experience.
"People are the key to the success of any business"
Gustav
Rick
Paul
Jaun
Rakesh
Paulina
David
Nathan
Puseletso
Melanie
Gawie
Stephan
Michelle
"6 Pillars of Customer Experience"
Delight@Work addresses the ‘Empathy’ pillar in the ‘6 Pillars of customer experience’, focusing on emotional intelligence.
As an enabler of customer centric behaviour, we understand that excellent customer experience requires a customer centric culture. The underlying company culture determines the behaviours of employees and living the culture is everybody’s responsibility, not just that of the leadership.
Delight@Work identifies the specific behaviours that pertain to the individual company culture, providing a blended learning programme to address them. This involves customised facilitated offline workshops, coaching and mentoring as well as a sustainable and scalable cultural change journey with assessments, visualisation, insights, analytics and follow through.
A blended learning program
Identify! Coach! Maintain!
Digital coaching for life-changing conversations.
How to get your teams, and people, behaving in a way that builds a consistent and sustainable customer-centric culture!

Instigate. Coach. Maintain.
Digital coaching for life-changing conversations
How to get your teams, and people, behaving in a way that builds a consistent and sustainable customer-centric culture!