By using technology to enable sustainable behaviour change...

... we create the artful science of the delightful experience! We also make it easy and fun!

Allowing employees to become more accountable for their work outcomes motivates them to produce better results. Through our coaching solution, we promote elements that sustain satisfied and engaged employees. Through individual, personal engagement, employees are encouraged to change their mindset, resulting in more enthusiasm and energy for their work.

Retaining (and gaining) customers through improved service excellence will be one of the many measurable results of the programme, as will better internal communication and increased productivity.

Imagine if all your staff were delighted to come to work; where your every customer experience was delightful, where doing business with your company was easy. It’s time to stop imagining and start acting. You can achieve this! By using technology to enable sustainable behavioural change, we create the artful science of the delightful experience!

We also make it easy and fun!

It can take years to develop the capabilities that contribute to a customer-centric culture. And that includes the behaviour of your people. But not all behaviours are created equal. Some have an exponential effect on the perception and behaviour of others. 

Delight@Work helps you to identify areas in your business where small modifications in the behaviour of your people will make a very big difference to those around them, both colleagues and customers. These behaviours can have a catalytic effect on the development of any customer-centric strategy, enabling faster adoption of new principles and processes, and greater impact on customers.

Imagine if all your staff were delighted to come to work; where your every customer experience was delightful, where doing business with your company was easy.

It’s time to stop imagining and start acting!

 

Tel: +27 (0)11 267 8600
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